Jana Útla from Elegance studio: Booqme. it was a release for me

Klaudia Horvathova · 01.11.2024

"Because the reservation system saves me time, I can further educate myself and improve myself or deal with advertising on social networks," says the owner of a popular studio in Bratislava, whose Booqme, with enthusiasm. significantly simplified life and relieved her of various duties.

In which segment and since when have you been doing business?

I work as a beautician, I gradually took a massage course and also a course for the correction of the musculoskeletal system. The salon is located in Petržalka, not far from the polyclinic on Šustekova. I have been in business since 2022.

Do you remember your beginnings?

I am a trained beautician, but I also worked in the health sector. However, I lost my job during Covid and my current job no longer created suitable conditions for me, so I decided to go my own way and open my own business. The clients supported me in this, I had very positive feedback. Of course, it had its advantages and disadvantages, but the situation led me to this decision.

You had the advantage that your clients moved to your new salon. Was it so?

Not all of them went, because I had my original job in another city, so I practically started from scratch.

Did you do all the services you offer from the very beginning? Cosmetics, massages, repairs and much more?

Thanks to my former job, I had a lot of experience, but I completed my training in physiotherapy, or massages, which I always enjoyed a lot. The beginnings were difficult, as in almost every new business. I visited other similar salons a lot in order to be able to adequately set prices to match the level of services provided. It is very important for me to offer high-quality procedures, precisely performed work that corresponds to the price. For example such a buccal massage can be "sloppy" very easily, but I take care, because the clients' satisfaction is priceless.

Do you think doing business nowadays is easier thanks to various technologies and possibilities? Did you want to start your own business earlier, but for some reason you started it only now?

People contact you via WhatsApp, Instagram, social networks, which takes up an extremely large amount of time when you are constantly dealing with deadlines, arguing and writing. That's why I'm grateful for your reservation system. I experienced it for the first time at a dental hygienist and it inspired me a lot. So this technology, specifically Booqme., helps me a lot and saves me time. Since morning, I did nothing else but hold the phone in my hand. I am with people all day and when I could have time for myself, I had to deal with new deadlines. I couldn't separate myself from work. People often have no boundaries and are able to write even on the weekend at eleven o'clock in the evening.

Coming to Booqme., tell us what package are you currently using?

I use the LITE package.

Which of the Booqme reservation system services. do you appreciate the most?

I really like the option to pay in advance.

How Booqme has changed the booking system your business?

For me it was Booqme. liberation, I was just afraid how the customers would get used to it. But in the end, everyone praises him and it's also easier for them this way, since they don't have to write down the date, they get an SMS reminder, an email. They see how much they will pay and especially for what, because they see exactly what the given service includes. The link that I will post on Instagram is also great, and thanks to it, clients can easily order. Since the reservation system saves me time, I can continue to learn and improve myself or deal with advertising on social networks. I try to provide the services I offer at the best level, so education and training are very important to me, which, of course, also requires a lot of time. I also like the visuals of Booqme. Everything is clear and easily adjustable.

There is something you at Booqme. missing or would you improve something?

Booqme for now. it fits as it is. Of course, the BUSINESS package has more functions, so I plan to pay for it, but it already has everything you need. For example, also ratings from customers.

Why would you Booqme. recommended to friends?

For a more comfortable life. (laughs) People are on the phone a lot anyway, and it's easier to make appointments through the reservation system than through the diary. Above all, it's a fast time, everything is progressing and you have to keep up. Nowadays, the phone is also your work, this way you have everything with you in one place and you don't have to carry a diary with you.